Fully Supported,
Cloud Hosted

At CityFind, we understand that full service support is a big deal – many small businesses and municipalities are often resource strapped for Information Technology Solutions. Your search engine is no different. The CityFind site search platform is fully cloud hosted and easy to implement via the self serve dashboard, eliminating the need to host your search solution in-house. We do the heavy lifting, you get access to powerful and high performance search.

Support Portal Access

Our support portal is available to all registered users. If you require assistance with the CityFind application, please log in to the dashboard to access the portal here

Access the Portal

Comprehensive Documentation

Getting started with CityFind is easy, and full documentation is available for the application and the API. Log in to your dashboard to read the full documentation set. Most importantly, this documentation set is constantly improving. In addition, we love hearing your feedback on our product, and we are constantly incorporating your feedback into all of our documentation and feature set.

We are here to help

If you require additional help getting started with CityFind search solution, or if you encounter a bug, please log into the dashboard and submit a ticket.

CityFind is under constant development and improvement. Sign Up Here to receive updates as we release new versions and tools.

* While we currently do not offer phone support with any of our subscription packages, which is limited to enterprise clients during MST business hours only (Monday – Friday 9:00am to 4:00pm MST, excluding holidays). Because Enterprise customer support is dictated by contract, it is therefore outside the scope of the information on this page. Pro Subscribers are entitled to direct email support in addition to regular ticket portal access. For more information, please visit the SLA and Terms & Conditions Pages

** 48 hour ticket response time is limited to business hours only (Monday – Friday 9:00am to 4:00pm MST, excluding holidays). For more information, please visit the SLA and Terms & Conditions Pages

Integration Success Engineers

Our integration success engineers are available to provide assistance getting you up and running as quickly as possible. Tickets are available for all Starter and Expanding subscribers, and direct phone support is available for Pro & Enterprise Subscribers *.

Need additional help? Enterprise customers receive direct access to engineers for custom integrations, custom crawler development, and dedicated hosting assistance for high availability and high performance implementations.

Starter & Expanding Subscribers receive access to:

  • Customer Service Portal
  • 48 hour ticket response time **
  • Documentation & community support

Pro Subscribers receive access to:

  • Phone Support *
  • 48 hour Email Support **
  • 48 hour ticket response time **

Build an amazing search experience.
Get started today with CityFind site search.

Start using CityFind site search free. Upgrade or downgrade your subscription at any time with no penalty.

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