Within this SLA, Outage Minutes are defined as the real, actual minutes during the month as applicable for which CityFind Search Services are unavailable. For outages that extend beyond monthly garunteed uptime, CityFind will calculate a credit as follows: Credit = (Plan Price * Outage Minutes * Ratio) ÷ Minutes in the applicable month.

Please use the following information as reference for outage credit calculations.

  • Starter, Expand and Pro Subscription Plans
    • Monthly guaranteed uptime = 99.9%
    • Acceleration Ratio = x50
    • Capped to half a month of refund

    It is important to note the following conditions:

    • Credit will be applied to the following term invoice(s).
    • In order for you to benefit from the credit, you need to use the CityFind Service

    Additional conditions shall apply as defined in the Terms and Conditions located at cityfind.site/terms-conditions/.

    Please use the following table for an example of an outage credit calculation.

    Scenario All Subscription Plans
    1min 0% 0%
    5mins 0% 1%
    20mins 0% 4%
    1 hour 6% 13%
    2 hours 13% 27%
    4 hours 27% 55%
    8 hours 50% 100%

    CityFind may revise this SLA upon thirty (30) days’ notice by posting notice on the CityFind website and Customer may terminate its Agreement with CityFind without penalty upon notice to CityFind within ten (10) days of the amendment.